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Customer Case Study 
Minneapolis Medical Center Prepares for Next-Generation 
Mobility 
Hennepin County Medical Center improves patient care services with Cisco 802.11n 
support for bandwidth-rich services. 
Challenge 
 
© 2008 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. 
Page 1 of 4 
Located at the heart of the Twin Cities, Hennepin 
County Medical Center (HCMC) is a nationally 
recognized comprehensive academic medical center 
and public hospital. For the last 12 years, U.S News 
& World Report
 has ranked the center among 
America’s Best Hospitals for its outstanding medical 
care. As a Level 1 Trauma Center with the largest 
emergency department in Minnesota, the center is 
also known for its state-of-the art critical care facility. 
According to Phillip Gill, I.T./Bioelectronics manager 
at Hennepin County Medical Center, “HCMC has 
always remained ahead of evolving healthcare 
needs by taking advantage of the latest technology 
advances.”  
In 2006, the hospital deployed a Cisco
®
 Unified 
Wireless Network to improve the quality and 
efficiency of patient care. “With 446 beds and more 
than 500,000 patients treated annually, we wanted 
to provide mobile nurses and physicians with the 
ability to connect instantly to information and clinical 
resources at the point of care,” says Kevin Murphy, 
HCMC’s I.T. infrastructure director.  
After experiencing some of the benefits of the 
wireless network, the hospital wanted to take greater 
advantage of the technology to provide integrated 
mobiles services to the clinical staff. “In most hospitals, the Biomedical group is responsible for 
maintaining and servicing all of the patient care equipment, such as telemetry and radiology 
machines. But this equipment runs on a separate wireless network that does not interact with the 
infrastructure that supports the mobile devices of the clinical staff,” says Gill. As the hospital 
continued to deploy the latest in mobile healthcare equipment, HCMC realized it needed to create a 
new model that could support seamless wireless coverage throughout its facilities. 
EXECUTIVE SUMMARY 
HENNEPIN COUNTY MEDICAL CENTER 
●  Healthcare 
●  Minneapolis, Minnesota, United States 
●  4500 employees  
CHALLENGE 
●  Improve hospital-wide communication, 
productivity, and patient care 
●  Increase bandwidth and RF coverage to 
support next-generation mobile applications 
and communication systems that improve 
clinical workflow 
●  Implement a unified wireless network 
supporting the needs of an integrated 
biomedical and IT department 
SOLUTION 
●  Unified wireless network simplified 
management and facilitated 802.11n upgrade 
●  802.11n access points support a wide range 
of bandwidth-intensive mobile devices and 
services over one secure unified wireless 
infrastructure 
●  Wireless control system enables easy location 
of RF equipment throughout the hospital 
RESULTS 
●  Improved staff communication, as well as 
accuracy, efficiency, and safety of patient care 
through increased bandwidth and coverage 
from 802.11n deployment 
●  Increased responsiveness of mobile clinicians 
and helped ensure business continuity by 
enhancing network reliability 
●  Improved management efficiency of the 
wireless network, maximizing Biomedical and 
IT resources