Cisco Headend System Release 2.7 사용자 가이드
No Data or Old Data in the Report
4021181 Rev B
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No Data or Old Data in the Report
No Data in Report
Occasionally, after you run a report, the resulting web page displays only the name
of the report, a timestamp, and the Run Report button. If you believe that the report
should contain data, use the following procedure to determine if DNCS/ISDS is
connecting to the DNCS/ISDS database.
1 Log in to the DNCS/ISDS server and enter the password.
2 Open an xterm window on the DNCS/ISDS.
3 Type cd /tmp and press Enter.
4 Type ls *.err and press Enter.
1 Log in to the DNCS/ISDS server and enter the password.
2 Open an xterm window on the DNCS/ISDS.
3 Type cd /tmp and press Enter.
4 Type ls *.err and press Enter.
Note: The "l" in ls is a lowercase letter L.
5 Type cat [report_name].err and press Enter. Replace [report_name] with the
name of the report you are requesting. Do not type the brackets [ ] in the
command.
6 Locate the [report_name] / open Db( ) error: + an error msg.Exiting line in the
list. The [report_name] represents the name of the requested report.
7 Does the ERROR: failed to connect! message appear on your screen?
If yes, Report Writer could not connect to the DNCS/ISDS database; this is
the reason that the reports do not contain data.
If no, Report Writer is connected to the DNCS/ISDS database, and there is no
data to report or some other error has occurred.
Old Data in Report
If a report contains old data, click Run Report to refresh the report with current
data.
Regenerating SNMP Poll Report Data
If the SNMP Poll Reports do not appear to be regenerating data, complete the
following steps to correct the situation.
1 Exit your web browser.
2 From an xterm window on the DNCS/ISDS, type su root and press Enter.
3 Enter the root password and press Enter.
4 Type cd /dvs/RepWriter/current/webspace/gen and press Enter.
5 Type ls and press Enter.
1 Exit your web browser.
2 From an xterm window on the DNCS/ISDS, type su root and press Enter.
3 Enter the root password and press Enter.
4 Type cd /dvs/RepWriter/current/webspace/gen and press Enter.
5 Type ls and press Enter.
Note: The "l" in ls is a lowercase letter L.