Cisco Cisco Explorer Set-top Software Version 2.1 사용자 가이드
Contents
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Chapter 9 MR-DVR Client Diagnostic Screens
173
MR-DVR Client Info Diagnostic Screen ............................................................................ 174
In-Home Protocol Client Diagnostic Screen ..................................................................... 177
In-Home Protocol Client Connection Diagnostic Screen ............................................... 180
IHP MAC Statistics Diagnostic Screen .............................................................................. 183
SAM Information Diagnostic Screen ................................................................................. 186
Chapter 10 Boot Issues
189
DHCT Does Not Boot .......................................................................................................... 190
Chapter 11 WatchTV Issues
193
Digital Channels Freeze or Block (Macroblocking) ........................................................ 194
Subscribers Are Seeing a Black Screen on a Digital Channel ........................................ 197
Chapter 12 Authorization Issues
201
EMM Receipt Issues............................................................................................................. 202
DHCT Is Not Receiving Encrypted Services .................................................................... 204
Chapter 14 Chapter 13 Interactive Failures
207
DHCTs Are Not in Two-Way Mode ................................................................................. 208
Subscribers Are Not Receiving Any IPG Data or IPG Data Beyond the
Second Day ........................................................................................................................... 210
Subscribers Cannot Load an Application ......................................................................... 212
Subscribers Cannot Purchase Video-on-Demand Programs After
the Application Has Loaded .............................................................................................. 214
Chapter 15 PPV and IPPV Issues
215
Subscribers Cannot Make PPV or IPPV Purchases ......................................................... 216
PPV Buy Windows Are Not Available ............................................................................. 217