Cisco Cisco UCS C220 M4 Rack Server 정보 가이드
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Cisco Powered Service
With the Cisco Hosted Collaboration Solution and Cameo CloudBlu, Talbots
manages all support channels under one roof. A Cisco Powered service,
CloudBlu ensures enterprise-class security and compliance to provide
customers with the best quality available. Real-time dynamic reporting
provides Talbots with insight into scheduling and routing to connect
customers with agents faster and more accurately.
manages all support channels under one roof. A Cisco Powered service,
CloudBlu ensures enterprise-class security and compliance to provide
customers with the best quality available. Real-time dynamic reporting
provides Talbots with insight into scheduling and routing to connect
customers with agents faster and more accurately.
Consistent customer experience
A customer chats online with an agent about an
item, and later calls to order it. With all agents
accessing central customer information, the call
center agent picks up where the web chat agent
left off for a consistent experience.
item, and later calls to order it. With all agents
accessing central customer information, the call
center agent picks up where the web chat agent
left off for a consistent experience.
Managing skill sets
Talbots manages both in-house agents and its outsourced call center,
ContactUS, through a single dashboard. The company can efficiently adjust
schedules based on agents’ skill sets and maximize web chat availability.
ContactUS, through a single dashboard. The company can efficiently adjust
schedules based on agents’ skill sets and maximize web chat availability.
Dynamic routing
“By using real-time activity to automate call routing between call centers,
the workforce management team can focus more on strategy,” says Powell.
“The increased efficiencies helped us handle 30 percent more calls during an
annual sales event, resulting in positive growth in year-over-year sales.”
the workforce management team can focus more on strategy,” says Powell.
“The increased efficiencies helped us handle 30 percent more calls during an
annual sales event, resulting in positive growth in year-over-year sales.”
30%
MORE CALLS
HANDLED
• Standardized communications using Cameo
CloudBlu, powered by Cisco
®
Hosted
Collaboration Solution (HCS) for Contact Center
Solutions