Cisco Cisco Unified Operations Manager 8.5 백서
Deployment Guide
© 2010 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Page 6 of 65
◦
Diagnostic tests, performance, and connectivity details about different elements of the converged IP
communications infrastructure.
◦
Use of synthetic tests that replicate end-user activity and verify gateway availability as well as other
configuration aspects of the Cisco Unified Communications infrastructure. Tests may be run on synthetic
phones or real IP phones (both Session Initiation Protocol [SIP]-based and Skinny Client Control Protocol
[SCCP]-based phones) deployed in the network.
◦
IP service-level agreement (SLA)-based diagnostic tests that can measure the performance of WAN links
and measure node-to-node network quality.
◦
Information provided in notification messages that contain context-sensitive links to more detailed
information about service outages.
◦
Use of context-sensitive links to other CiscoWorks tools and Cisco tools for managing IP communications
implementations.
●
Discovers and reports on the status of different video-enabled IP endpoints (for both SIP- and SCCP-based
phones) in the Cisco Unified Communications system and provides additional contextual information to
facilitate the location and identification of the IP phones. Operations Manager can also track the status of
these endpoints.
●
Provides a very powerful set of dynamic phone-testing capabilities that facilitate the use of IP phones (both
SIP- and SCCP-based phones) in the Cisco Unified Communications system as test probes to run dial-plan
tests, acceptance tests, phone-feature tests, and so on. Such phone-testing capabilities may be used to
rapidly troubleshoot issues related to connectivity (signaling/media stream) and voice quality as well as call
processing/dial-plan management issues.
●
Provides visibility into key performance metrics of different Cisco Unified Communications elements, such as
resource usage (CPU, memory, Media MTP resources, transcoder resources), call statistics (active calls),
trunk statistics (trunk usage, port usage, gateway statistics), and so on, that aid in different tasks such as
troubleshooting and capacity planning.
●
Correlates and presents service-quality alerts by using the information available through Cisco Unified
Communications Service Monitor (when it is also deployed). It displays Mean Opinion Scores (MOSs)
associated with voice quality between pairs of endpoints (IP phones, Cisco Unity messaging systems, or
voice gateways) at specified times in the monitored call segment and other associated details about the
voice-quality data. It can also perform a probable path trace between the two endpoints and can report any
outages or problems at intermediate nodes in the path.
●
Provides current information about connectivity-related and registration-related outages affecting different IP
phones in the network and provides additional contextual information to help enable the location and
identification of the IP phones.
●
Facilitates tracking of IP communications devices and IP phone inventory, tracks IP phone status changes,
and creates a variety of reports that document the move, add, and change operations on IP phones in the
network.
●
Provides real-time notifications using SNMP traps, syslog notifications, and email, thus reporting the status of
the network being monitored to a higher-level entity (typically a manager of managers [MoM]).
●
Provides a single view to visualize and monitor Unified Communications component status, performance, and
test results by logical and physical groupings, and provides the status of the key components on a single
screen to make diagnosis of problems much quicker than the previous individual-feature navigation
approach.