Cisco Cisco Unified Contact Center Express 9.0(1) 문제 해결 가이드

Add the second node through Setup wizard. Once you add the second node, restore will be
complete and the high−availability setup will be ready.

2. 

When you upgrade UCCX 4.5 server to 7.0, restore of UCCX 4.5 data fails with this error:

Exception occured while contacting the Call Manager com.cisco.archive.ArchiveException:

Unable to process restore request; nested exception is:

com.cisco.archive.ArchiveException: Exception thrown while downloading Recordings to the

Recording Folder:C:\Program Files\Cisco\Desktop_Audio

Exception=com.cisco.archive.impl.ArchiveFailureException: Unable to contact Call Manager.

Please make sure that the Call Manager is running and connected to the network

com.cisco.wf.spanlinkBackupRestore.SLRcrdgArchiveComponent; nested exception is:

com.cisco.archive.ArchiveException: Unable to process restore request; nested exception

is:com.cisco.archive.ArchiveException: Exception thrown while downloading Recordings to the

Recording Folder:C:\Program Files\Cisco\Desktop_Audio

This issue is documented in Cisco Bug ID CSCsr56145 (registered customers only) . The workaround is to
patch the 7.0(1) system with the latest Service Release (SR) and run the restore again.

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Updated: Aug 18, 2011

Document ID: 99781