Cisco Cisco Customer Response Solution Downloads 문제 해결 가이드

If a service is marked Invalid, refer to the tip Service constantly shows Invalid.

The Cisco Unified CCX system does not accept a call or function properly.

Error Message   From the Cisco Unified CCX Administration Control Center, under a 
specific server link, there is neither Cisco Unified CCX Engine nor Cisco Unified 

CCX SQL Server (Config/Historical/Repository/Agent).

One possible cause could be that the component is not activated.

Go to the Cisco Unified CCX Administration web page to activate the appropriate 

component.

There is no Master or Slave status for a service on the Cisco Unified CCX Administration 

Control Center web page.

Error Message   There is no Master or Slave icon next to a service.

The problem could be caused by one of the following:

The service is not started.

A dependent service is not started. For example, the Cisco Desktop Service does not show 
Master/Slave status unless the Cisco Unified CCX Engine is running, and the Cisco SQL Server 
(Config/Historical/Repository/Agent) does not show Master/Slave status unless the Microsoft 
Distributed Transaction Coordinator or the Microsoft SQL Agent is running.

Start the dependent service.

The cluster time on the Cisco Unified CCX machines (on the same cluster) is not synchronized 

with the Cisco Unified CM. 

Error Message   The Network Time Protocol Service on the Cisco Unified CCX machine 
exits with a message in the event log stating that the time difference is greater 

than the threshold. 

 The NTP service has a built-in threshold of 1000 seconds. If the time difference between 

the NTP client (Cisco Unified CCX machines) and the server (Cisco Unified CM) is more than this 
threshold, the NTP service does not correct the time. 

Do the following: