Cisco Cisco Agent Desktop 9.0 빠른 설정 가이드

Configuring and Troubleshooting VoIP Monitoring

72

November 2013

Limitations

CAD’s packet sniffing library works only with NICs that are bound to TCP/IP. Make sure 
the sniffing card is bound to TCP/IP.

In a Unified CCX environment, VoIP Monitor Service is only supported on the CCX unit.