Cisco Cisco Interactive Experience Client 4610 문제 해결 가이드

If the touch screen is not working correctly: 

Use the calibration utility to recalibrate the screen. Press Ctrl-Alt-S to access the System Settings 
control panel. Then click on the Calibrator button to start the Touchscreen Calibration utility.

Reboot the system if the touch screen was not connected via the USB interface before boot time. 

If the calibration screen pops up multiple times when starting or restarting the IEC, swap out the wireless 
keyboard for a wired keyboard. Although some Bluetooth wireless keyboards are described as HID 
touch-capable devices, when connected to the IEC a Bluetooth wireless keyboard might look like a 
second touch screen to the IEC. As a result, the IEC will try to calibrate the connected peripheral in order 
to support it. It is best to use a wired USB keyboard instead.

When the auto calibration routine starts to run at startup and it is not responding to touches or it loses 
response to touch after it worked for a period of time, it could be failing USB communications. Install a 
basic USB hub between the IEC and touchscreen to help with the timing issues.

If the display issue is not resolved as a result of deploying the above fixes, the issue may be a content, 
network, or local problem with the Cisco IEC4600 Series device. Refer to the other troubleshooting 
sections.

If a peripheral was plugged into the IEC4600 Series after or during the boot process, you may need to 
reboot in order for the peripheral to be recognized.

If any of the peripherals other than the screen, such as webcam, keyboard, mouse, or speakers, are not 
working properly, follow the steps:

Restart the peripheral.

Reboot the IEC.

Verify that the peripheral is turned on. Check lights and power button. Check connection to power 
source.

Verify cable connections to the peripherals are secure. 

Plug the peripheral into a different port on the IEC.

Check ambient temperature readings. Are they within specifications? 

Verify peripheral works when connected to a different device or IEC. If it works with a different 
device or IEC, troubleshoot the IEC hardware and software.

Replace the peripheral if the issue has not been resolved.