Cisco Cisco Interactive Experience Client 4610 문제 해결 가이드

The first call with SIP using Precision HD MOVI camera may have artifacts for a few seconds. Then if 
there is no movement, the video quality no longer has issues. This issue is seen when there is a bottleneck 
with the network’s bandwidth.

If content (application, ticker, video, buttons, etc.) is frozen, not responding to a user, or not loading; one 
zone is dark; or the “404 - Not Found” error appears in a zone, follow the steps below:

Verify that the URL to the content is correct in the IEM.

Point to a different application to determine if it is an application problem or zone problem. If a 
different application works in the zone, go to step 3. If a different application does not work in the 
zone, troubleshoot the policy in IEM or the IEC software.

Restart the application or website where the content is sitting.

If the application was recently modified, restore previous version of application that worked. 

If these steps do not fix the problem, troubleshoot the screen.

How do you ensure that content will render correctly on the IEC? The Cobra browser on the IEC supports 
the most recent browser techniques and is designed to be compatible with most web content. To further 
validate whether specific content will render properly on the Cobra browser, use an open source browser 
such as 

https://code.google.com/p/arora/ 

to test the content for compatibility.

Content cannot overlay the video player. Use HTML5 video to put an overlay on top of video. 

If Flash content is not displaying, try the following:

Verify that the browser content plugins are enabled.