Cisco Cisco IP Contact Center Release 4.6.2

How to Configure the MR-PG

Start the Configuration Manager. From the Configuration Manager menu, select Configure
ICM > Targets > Network VRU > Network VRU Explorer. The Network VRU Explorer
window displays.

Click the Retrieve button and then click the Add Network VRU button. The Network VRU
dialog displays.

Do the following:

•

Enter a name for the Network VRU (for example, Cust_MR_VRU).

•

Select Type 2 from Type drop-down list.

•

Optionally, enter a description (that is, Media Routing).

•

Save and close the window.

From the Configuration Manager menu, select Configure ICM > Peripherals > Peripheral >
PG Explorer. The PG Explorer window displays.

Click the Retrieve and then click the Add PG button. The Logical controller dialog displays.

Do the following:

•

Enter a name for the PG (for example, Cust_MR_PG1).

•

Select MR PG as the Client Type.

In the tree section of the window, expand the tree and click the Add Peripheral button. The
Peripheral configuration dialog displays.

Do the following:

•

Select the Peripheral tab and check the Enable Post Routing box.

•

Select the Advanced tab and select the previously created Network VRU from the drop-down
list.

•

On the Routing Client tab, enter a routing client name (for example, Cust_MR_PG1_1.RC)
and set the default timeouts to 2000, 1000, and 10, respectively.

•

Save the configuration. After you save the configuration, the system assigns a Logical
Controller ID and a Physical Controller ID.

Note: Make a note of these values because you will need to provide them when you install the
MR-PG.

Close the window.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)