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Call Type Reports

caltyp23: Call Type Historical All Fields Report

The number of seconds tasks of this type spent in queue at the CallRouter 

during the half-hour interval. (This counts only tasks that have left the queue 

during the interval. Calls still in the queue at the end of the interval are not 

counted.)
Derived from: Call_Type_Half_Hour.RouterQueueWaitTimeToHalf

The number of tasks removed from queue to be routed during the half-hour 

interval.
Derived from: Call_Type_Half_Hour.RouterQueueCallsToHalf

The average delay in queue (in seconds) for tasks removed from the queue 

during the half-hour interval.
Derived from: Call_Type_Half_Hour.AvgRouterDelayQToHalf

The number of tasks that were abandoned while in queue during the half-hour 

interval.
Derived from: Call_Type_Half_Hour.RouterCallsAbandQToHalf

The number of queue attempts that failed because the limit for the call type 

was reached.
Derived from: Call_Type_Half_Hour.RouterQueueCallTypeLimitToHalf

The number of queue attempts that failed because the global system limit was 

reached.
Derived from: Call_Type_Half_Hour.RouterQueueGlobalLimitToHalf

The number of tasks of this type that have been routed during the current 

half-hour interval.
Derived from: Call_Type_Half_Hour.CallsRoutedToHalf

The number of errors for tasks of this type during the current half-hour 

interval.
Derived from: Call_Type_Half_Hour.ErrorCountToHalf