Cisco Cisco IPCC Web Option 사용자 가이드

IPCC Agent Report Templates

Agent by Agent Reports

  Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC and/or 
standard ACD

historical table

Agent task summary for 
selected agents, organized by 
the selected half hour(s).

IPCC and/or 
standard ACD

historical table

Agent task summary for 
selected agents, organized by 
the selected day(s).

IPCC and/or 
standard ACD

historical table

Agent state summary for 
selected agents, organized by 
the selected half hour(s).

IPCC and/or 
standard ACD

historical table

Agent state summary for 
selected agents, organized by 
the selected day(s).

IPCC only

historical table

Agent half-hour activity and 
performance for all the agents 
connected to the selected 
peripheral(s) during the 
selected half-hour interval(s).

IPCC only

historical table

Agent half-hour activity and 
performance for all the agents 
connected to the selected 
peripheral(s) during the 
selected day interval(s).

IPCC and/or 
standard ACD

historical table

All the report data available 
from the 
Agent_Skill_Group_Half_Hour 
table. ICM software generates 
Agent_Skill_Group_Half_Hour 
records for each logged on 
agent.

This report is for online viewing 
or for exporting to Excel. It is 
not formatted for printing.

IPCC and/or 
standard ACD

real-time 
table

All the report data available 
from the Agent_Real_Time 
table. ICM software generates 
Agent_Real_Time records for 
each agent.

This report is for online viewing 
or for exporting to Excel. It is 
not formatted for printing.