Cisco Cisco IPCC Web Option 사용자 가이드

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Agent Report Templates

agent03: Agent Media Logout Status Report

Media

The media routing domain from which the agent is logged off.

Derived from: Media_Routing_Domain.EnterpriseName

Agent Enterprise Name

The last name and first initial of the agent and the peripheral with which the agent is
associated. One agent can be logged into more than one peripheral if they are working
in more than one media routing domain.

Derived from: Agent.Enterprisename

Log On Date Time

The date and time the agent logged on, measured in MM:DD:YYYY (month, day, year)
and HH:MM:SS (hours, minutes, seconds) format.

Derived from: (Agent_Logout.LogoutDateTime - Agent_Logout.LoginDuration)

Log On Duration

The time in HH:MM:SS (hours, minutes, seconds) format that the agent was logged on
for the specified interval of the report.

Derived from: Agent_Logout.LoginDuration

Logout Date Time

The ICM central controller's date and time when the agent logged out.

Derived from: Agent_Logout.LogoutDateTime

Reason Code

A code received from the peripheral that indicates the reason for the agent's last state
change. If not defined, this displays 0.
Note: The agent's desk settings and CTIOS registry settings need to be configured to
display the reason code. You can do this in the ICM Configuration Manager's Agent
Desk Settings List tool.