Cisco Cisco IPCC Web Option 사용자 가이드
Application Gateway, Path, and Script Queue Reports
Example Application Gateway Report
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Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)
Data:
Application Gateway
The enterprise name of the application gateway
Derived from: Application_Gateway.EnterpriseName
DateTime
The date and time of the selected row's data in MM/DD/YYYY (month, day, year) and
HH:MM:SS (hour, minute, second) format.
HH:MM:SS (hour, minute, second) format.
Derived from: Application_Gateway_Half_Hour.DateTime
Requests
The number of query requests the CallRouter has sent to the host system during the
half-hour interval.
half-hour interval.
Derived by: Application_Gateway_Half_Hour.RequestsToHalf
Rejects
The number of query requests that were rejected by the host system during the
half-hour interval.
half-hour interval.
Derived by: Application_Gateway_Half_Hour.RejectsToHalf
Max Delay
The longest response time, in milliseconds, for any request to the host system during
the half-hour interval.
the half-hour interval.
Derived by: Application_Gateway_Half_Hour.MaxDelayToHalf
Avg Delay
The average response time, in milliseconds, for all requests to the host system during
the half-hour interval.
the half-hour interval.
Derived by: Application_Gateway_Half_Hour.AvgDelayToHalf
Unavailable
The number of requests attempted while no host system was available during the
half-hour interval.
half-hour interval.
Derived by: Application_Gateway_Half_Hour.UnavailableToHalf
Applicable
environment
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By Application Gateway and then by DateTime
Drilldowns available
No
Schema database
table
table
Application_Gateway
Application_Gateway_Half_Hour
Application_Gateway_Half_Hour