Cisco Cisco IP Contact Center Release 4.6.1 사용자 가이드

Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0)

IPCC Call Type Report Templates

caltyp35: VRU Calls Analysis Half Hour Report

< Interval 8: Ans

The number of calls answered up to interval 8. The system default interval 8 is 600
seconds (10 minutes). For example: < 23:08

Derived from: Call_Type_Half_Hour.AnsInterval8

< Interval 8: Aban

The number of calls abandoned up to interval 8. The system default interval 8 is 600
seconds (10 minutes). For example: < 23:08

Derived from: Call_Type_Half_Hour.AbandInterval8

< Interval 9: Ans

The number of calls answered up to interval 9. The system default interval 9 is 1200
seconds (20 minutes). For example: < 43:08

Derived from: Call_Type_Half_Hour.AnsInterval9

< Interval 9: Aban

The number of calls abandoned up to interval 9. The system default interval 9 is 1200
seconds (20 minutes). For example: < 43:08

Derived from: Call_Type_Half_Hour.AbandInterval9

Total: Ans

The total number of calls answered for the selected time period.
For example: > 43:08

Derived from: Call_Type_Half_Hour.AnsInterval10

Total: Aban

The total number of calls abandoned for the selected time period.
For example: > 43:08

Derived from: Call_Type_Half_Hour.AbandInterval10

caltyp35: VRU Calls Analysis Half Hour Report

Overview:

Subject

A table that shows the total behavior of calls to VRU applications
gathered in half-hour intervals for the selected time period.

This is the same report as caltyp36 except that that report is a
daily one rather than a half-hour one.

Purpose

To show how VRU applications handle selected call types during the
selected time period in half-hour increments.

Applicable
environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By call type and then by date and time