Cisco Cisco IP Contact Center Release 4.6.2 사용자 가이드
Appendix C Considerations and Tips for Working with Custom Reports
Custom Template Name Changes
C-2
Template Design Guide Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions, Release 7.0(0)
Custom Template Name Changes
If the name of a custom template changes, saved reports using that template are
no longer accessible.
no longer accessible.
The name of the template is one of the parameters saved in the report-definition
record stored for a saved report.
record stored for a saved report.
The saved report record is NOT automatically updated to reflect a name change
for a custom template. Changing the custom template name therefore invalidates
the saved report definition, and WebView cannot create the report.
for a custom template. Changing the custom template name therefore invalidates
the saved report definition, and WebView cannot create the report.
You need to create a new saved report that uses the new (changed) template name.
Database Error
You will see a Database Error message if you import SQL code into InfoMaker
and that SQL code references a database that InfoMaker is not connected to.
and that SQL code references a database that InfoMaker is not connected to.
For example if the SQL calls a table in a custom database, the SQL might run with
no errors in SQL Query Analyzer. However, the same SQL would generate an
error from InfoMaker.
no errors in SQL Query Analyzer. However, the same SQL would generate an
error from InfoMaker.
If you need to access delivered ICM/IPCC database tables, you must add views of
those tables to your custom database. For example, to view Agent information
with your custom table(s), you would create a view of the Agent table as follows:
those tables to your custom database. For example, to view Agent information
with your custom table(s), you would create a view of the Agent table as follows:
CREATE VIEW AgentCust AS
SELECT t.*
FROM devry_awdb.dbo.t_Agent t
Doing this allows you to access data in other tables, provided you add a view for
each table in your custom database.
each table in your custom database.