Cisco Cisco IP Contact Center Release 4.6.1 사용자 가이드

Contents

WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)

Figure 9-67: entskg01: Enterprise Skill Group Status Real Time......................................................................................9-46

Figure 9-68: entskg06: Enterprise Skill Group Performance Half Hour ............................................................................9-47

Figure 9-69: entskg08: FTE for Enterprise Skill Groups Half Hour....................................................................................9-48

Figure 9-70: entskg09: Enterprise Skill Group Normalized Agent State ..........................................................................9-49

Figure 9-71: entskg14: IPCC Rolling 5-minute Enterprise Skill Group Status...................................................................9-49

Figure 9-72: entskg30: IPCC Enterprise Skill Group Status Real Time .............................................................................9-50

Figure 9-73: entskg31: IPCC Enterprise Skill Group Task Summary Half Hour.................................................................9-50

Figure 9-74: entskg35: IPCC Enterprise Skill Group Consolidated Half Hour ...................................................................9-51

Figure 9-75: trkgrp23: IVR Ports Performance Half Hour ..................................................................................................9-52