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Cisco Cisco IPCC Web Option 사용자 가이드

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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 7      Outbound Option (Blended Agent) Reports
Outbound Option Historical Reports
Customer Answered: Call back
The number of call backs requested by the customer and the campaign is not 
configured for personal callback.
Derived from: Campaign_Query_Rule_Half_Hour.CallbackCountToHalf/ 
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Answered: Personal Call back
The number of call back scheduled and requested by the customer and the campaign 
was configured for personal callback.
Derived from: Campaign_Query_Rule_Half_Hour.PersonalCallbackCountToHalf/ 
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Answered: Customer Not Home
The number of contacts in the half hour interval where the party answering the phone 
was not the customer.
Derived from: Campaign_Query_Rule_Half_Hour.CustomerNotHomeCountToHalf/ 
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Answered: Wrong Number
The number of contacts in the half hour interval where the party answering the phone 
indicated the customer didn’t live there.
Derived from: Campaign_Query_Rule_Half_Hour.WrongNumberCountToHalf/ 
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Answered: Customer Aband
The number of contacts in the half hour interval where the customer hung-up 
immediately after being connected to an agent.
Derived from: Campaign_Query_Rule_Half_Hour.CustomerAbandonDetectToHalf/ 
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: Answering Machine Device
The number of contacts in the half hour interval that detected an answering machine.
Derived from: Campaign_Query_Rule_Half_Hour. AnsweringMachineDetectToHal/ 
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: No Answer
The number of contacts in the half hour interval that were not answered.
Derived from: Campaign_Query_Rule_Half_Hour. NoAnswerDetectToHalf/ 
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf
Customer Did Not Answer: Busy
The number of contacts in the half hour interval that detected a busy signal.
Derived from: Campaign_Query_Rule_Half_Hour. BusyDetectToHalf/ 
Campaign_Query_Rule_Half_Hour.ContactsAttemptedToHalf