Cisco Cisco Unified Contact Center Enterprise 9.0(2) 사용자 가이드
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WebView Template Reference Guide for Cisco Unified CC Enterprise & Hosted, Release 7.5(1)
Chapter 10 Sample Reports
Skill Group Reports
Perskg03
See
for field
descriptions of this report.
Figure 10-71
perskg03: Peripheral Skill Group Agent State Status
Perskg05
See
for
field descriptions of this report.
Figure 10-72
perskg05: Peripheral Skill Group % Utilization of Ready Agents
Perskg08
See
for field
descriptions of this report.