Cisco Cisco IP Contact Center Release 4.6.2 사용자 가이드
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted Editions
IPCC Call Type Historical Reports
3 IPCC CallType Reports
Interval 2 - Interval 3: Aban
The number of calls abandoned between interval 2 and interval 3. The system default
interval 3 is 60 seconds (1 minute). For example: 00:38 - 01:38
interval 3 is 60 seconds (1 minute). For example: 00:38 - 01:38
Derived from: Call_Type_Half_Hour.AbandInterval3
Interval 3 - Interval 4: Ans
The number of calls answered between interval 3 and interval 4. The system default
interval 4 is 90 seconds (1 and 1/2 minutes). For example: 01:38 - 03:08
interval 4 is 90 seconds (1 and 1/2 minutes). For example: 01:38 - 03:08
Derived from: Call_Type_Half_Hour.AnsInterval4
Interval 3 - Interval 4: Aban
The number of calls abandoned between interval 3 and interval 4. The system default
interval 4 is 90 seconds (1 and 1/2 minutes). For example: 01:38 - 03:08
interval 4 is 90 seconds (1 and 1/2 minutes). For example: 01:38 - 03:08
Derived from: Call_Type_Half_Hour.AbandInterval4
Interval 4 - Interval 5: Ans
The number of calls answered between interval 4 and interval 5. The system default
interval 5 is 120 seconds (2 minutes). For example: 03:08 - 05:08
interval 5 is 120 seconds (2 minutes). For example: 03:08 - 05:08
Derived from: Call_Type_Half_Hour.AnsInterval5
Interval 4 - Interval 5: Aban
The number of calls abandoned between interval 4 and interval 5. The system default
interval 5 is 120 seconds (2 minutes). For example: 03:08 - 05:08
interval 5 is 120 seconds (2 minutes). For example: 03:08 - 05:08
Derived from: Call_Type_Half_Hour.AbandInterval5
Interval 5 - Interval 6: Ans
The number of calls answered between interval 5 and interval 6. The system default
interval 6 is 180 seconds (3 minutes). For example: 05:08 - 08:08
interval 6 is 180 seconds (3 minutes). For example: 05:08 - 08:08
Derived from: Call_Type_Half_Hour.AnsInterval6
Interval 5 - Interval 6: Aban
The number of calls abandoned between interval 5 and interval 6. The system default
interval 6 is 180 seconds (3 minutes). For example: 05:08 - 08:08
interval 6 is 180 seconds (3 minutes). For example: 05:08 - 08:08
Derived from: Call_Type_Half_Hour.AbandInterval6
Interval 6 - Interval 7: Ans
The number of calls answered between interval 6 and interval 7. The system default
interval 7 is 300 seconds (5 minutes). For example: 08:08 - 13:08
interval 7 is 300 seconds (5 minutes). For example: 08:08 - 13:08
Derived from: Call_Type_Half_Hour.AnsInterval7
Interval 6 - Interval 7: Aban
The number of calls abandoned between interval 6 and interval 7. The system default
interval 7 is 300 seconds (5 minutes). For example: 08:08 - 13:08
interval 7 is 300 seconds (5 minutes). For example: 08:08 - 13:08
Derived from: Call_Type_Half_Hour.AbandInterval7