Cisco Cisco IPCC Web Option 사용자 가이드
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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)
Release 7.1(1)
Chapter 2 Agent Report Templates
Agent By Agent Reports
Reason Code
A code received from the peripheral that indicates the reason for the agent's last state
change. If not defined, this displays 0.
Note: The agent's desk settings and CTIOS registry settings need to be configured to
display the reason code. You can do this in the ICM Configuration Manager's Agent
Desk Settings List tool.
For more information, see About Agent Log Out Reason Codes.
Derived from: Agent_Logout.ReasonCode
change. If not defined, this displays 0.
Note: The agent's desk settings and CTIOS registry settings need to be configured to
display the reason code. You can do this in the ICM Configuration Manager's Agent
Desk Settings List tool.
For more information, see About Agent Log Out Reason Codes.
Derived from: Agent_Logout.ReasonCode
Media Summary
The total log-on duration of all agents in the media routing domain.
Report Summary
The total log-on duration of all agents in the report.