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WebView Template Reference Guide for Cisco IPCC Enterprise & Hosted, Release 7.1(1)

Release 7.1(1)

Chapter 4 Peripheral and Peripheral Service Report Templates

IPCC Peripheral Service Reports

Hold Time 30

The total hold or paused time in HH:MM:SS (hours, minutes, seconds) for tasks
associated with the service that ended during the current half-hour interval.

Derived from: Service_Real_Time.HoldTimeHalf

Flow In 5

The number of tasks the peripheral flowed into this service during the rolling five
minute interval.

Derived from: Service_Real_Time.OverflowInTo5

Flow In Today

The number of tasks flowed into this service since midnight.

Derived from: Service_Real_Time.OverflowInToday

Flow In 30

The number of tasks the peripheral flowed into this service during the current half-hour
interval.

Derived from: Service_Real_Time.OverflowInHalf

*Fflow In Mode

The service accepts flow in tasks if the delay for the longest delayed task is less then
this value. If 0, the service always accepts flow in tasks; if 127, the service never
accepts flow in tasks.

Derived from: Service_Real_Time.OverflowInMode

Flow In Now

The number of tasks flowed into this service that are currently queued or in progress.

Note: If call overflows from X to Y and then also overflows from Y to Z, then the
overflow count from X is decremented.

Derived from: Service_Real_Time.OverflowInNow

Flow Out 5

The number of tasks flowed out of this service during the rolling five minute interval.

Derived from: Service_Real_Time.OverflowOutTo5

Flow Out Today

The number of tasks flowed o`ut of this service since midnight.

Derived from: Service_Real_Time.OverflowOutToday

Flow Out 30

The number of tasks flowed out of this service during the current half-hour interval.

Derived from: Service_Real_Time.OverflowOutHalf