Cisco Cisco IPCC Web Option 기술 참조

 

 

 

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After the sub-skill group migration, the base skill group reporting continues 
to work the same way and there is no impact on historical reporting. 

Once the migration is complete, the sub-skill groups are not permanently 
deleted from the database and are available for historical reporting until they 
are permanently deleted. The sub-skill group records before the migration 
process was completed are available for historical reporting.    

Add the dynamic PIM registry “DisableSkillGroupConfigWarnings” 
manually. To disable the skill group configuration warning messages from 
being written to the PIM logs, set the registry value to one (decimal).  

Add the registry to the following path:  

HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<ICM 
Instance >\PG Instance\PG\CurrentVersion\PIMS\pim1\ATTData\Dynamic  

The default value is 0 (decimal). 

The Available Hold Off Delay configuration parameter in the Skill Group 
Explorer Tool should be set to the Timed ACW value on the ACD for this skill 
group.

 

Since VDNs typically correspond to Unified ICM Services, the service-to-skill 
group mapping is equivalent to the skill groups used by the vector for the VDN. 
In order to ensure accurate call and agent reporting, be sure to include all skill 
groups used by the VDN in the service-to-skill group mapping for that VDN. 
Service-to-skill group mappings are made in the Service Member window of 
Configure ICM.