Cisco Cisco IPCC Web Option 기술 참조
86
Post-Routing
#
The pound sign (#) used within the
Label is used to specify the Agent
Group Extension number. The
Agent Group Extension must
immediately follow the pound sign.
The Agent must be a logged-in
member of that agent group.
Label is used to specify the Agent
Group Extension number. The
Agent Group Extension must
immediately follow the pound sign.
The Agent must be a logged-in
member of that agent group.
“@2345 #1000” indicates that the call
directed to the agent at extension 2345
should be a DACD call and the agents’
agent group extension is 1000.
directed to the agent at extension 2345
should be a DACD call and the agents’
agent group extension is 1000.
%1
%2
….
%10
The percent sign ‘%’ at the
beginning of the label indicates that
the call destination is contained in
the specified Peripheral Variable
number.
(See Note 2.)
beginning of the label indicates that
the call destination is contained in
the specified Peripheral Variable
number.
(See Note 2.)
“%1” indicates that the call destination
is contained in Peripheral Variable 1
(PV1). This is useful if you want to
specify the destination in the PV’s or to
place CEDs in a PV as a destination.
is contained in Peripheral Variable 1
(PV1). This is useful if you want to
specify the destination in the PV’s or to
place CEDs in a PV as a destination.
Note 1: All Label Identifiers can be used together unless otherwise noted. Label Identifiers
designated to be at the beginning of the label cannot be preceded by any digits. For example,
“!%1” indicates a Priority call to the agent specified in Peripheral Variable 1.
designated to be at the beginning of the label cannot be preceded by any digits. For example,
“!%1” indicates a Priority call to the agent specified in Peripheral Variable 1.
Note 2: Peripheral Variable 5 is reserved for User-User Information (UUI) only.