Cisco Cisco IPCC Web Option 기술 참조
6-3
Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Chapter 6 Maintaining Templates
How to Edit a Template
Note
The graphical Select Painter is not available for most of the standard WebView templates. The Select
Painter allows you to create basic queries, but it does not support sophisticated queries.
Painter allows you to create basic queries, but it does not support sophisticated queries.
If you attempt to view the SQL in the Select Painter (by clicking Design > Convert to Graphics), you
are likely to see a message asking if you want to continue to Graphics mode. Click No to open the SQL
in text format.
Step 5
From the SQL Select text screen, make any modifications. For example, comment out parameters and
add or remove columns.
add or remove columns.
Step 6
Review the SQL and correct errors before you click Return to return to the Report Painter.
Step 7
Make desired layout changes in the Report Painter.
See
for information on the Report Painter.
Step 8
Save your edits.
•
To save the existing template with your modifications, click File> Save.
•
To save the modified file as a new (custom) template, click File > Save As.