Cisco Cisco Computer Telephony Integration Option 8.5 개발자 가이드

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CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted

Release 8.0(1)

Chapter 4 Building Your Application

Building Supervisor Applications

Events Processed:

OnSupervisorButtonChange
OnStopMonitoringAgent
OnMonitoredAgentStateChange
OnMonitoredCallBegin

OnMonitoredCallCleared
OnMonitoredCallConferenced
OnMonitoredCallConnectionCleared
OnMonitoredCallDataUpdate
OnMonitoredCallDelivered
OnMonitoredCallDequeued
OnMonitoredCallDiverted
OnMonitoredCallEstablished
OnMonitoredCallFailed
OnMonitoredCallHeld
OnMonitoredCallOriginated
OnMonitoredCallQueued
OnMonitoredCallReachedNetwork
OnMonitoredCallRetrieved
OnMonitoredCallServiceInitiated
OnMonitoredCallTransferred
OnMonitoredCallTranslationRoute
OnMonitoredCallEnd

Once a supervisor application has been informed of an agent team member via the
OnNewAgentTeamMember event, the supervisor can monitor the agent via the
Agent.StartMonitoringAgent() method. The following sequence diagram illustrates the call to
StartMonitoringAgent() and the events sent upon successful completion of the call.