Cisco Cisco Agent Desktop 9.0 설치 가이드
Cisco CAD Installation Guide 7.1
74
November 2006
The utility restores the recording metadata to the database you specified.
CDBRTool Utility
The CDBRTool utility backs up configuration settings from Cisco Desktop
Administrator (with the exception of reason codes and personnel configuration, which
are managed in ICM), Supervisor Desktop metadata, and Agent Desktop preferences
and personal phone books, and recordings.
Administrator (with the exception of reason codes and personnel configuration, which
are managed in ICM), Supervisor Desktop metadata, and Agent Desktop preferences
and personal phone books, and recordings.
Use this utility to back up configuration data when upgrading CAD to a newer
version, or to create a safety backup file of your CAD configuration.
version, or to create a safety backup file of your CAD configuration.
NOTE: Both Directory Services sides must be running in order for
the CDBRTool utility to run correctly.
the CDBRTool utility to run correctly.
NOTE: The CDBRTool utility does not preserve recordings tagged
with the 30-day extended lifetime. In order to preserve these
recordings, it is recommended that you use the Play and Save
function in Supervisor Record Viewer to save them as *.wav files.
Refer to the Cisco Supervisor Desktop User Guide for more
information.
with the 30-day extended lifetime. In order to preserve these
recordings, it is recommended that you use the Play and Save
function in Supervisor Record Viewer to save them as *.wav files.
Refer to the Cisco Supervisor Desktop User Guide for more
information.
To run CDBRTool:
1. On the computer that hosts the CAD Base services, stop all CAD services
except the LDAP Monitor service, and ensure that all users are logged out of
the CAD desktop applications.
the CAD desktop applications.
2. Open a command window.
3. Navigate to the folder where CDBRTool.exe is located. The default location
is:
C:\Program Files\Cisco\Desktop\bin
4. On a command line, type:
CDBRTool <switches> "<pathname>" "Call Center 1"
where <switches> are the switches listed in Table 2 and <pathname> is the
folder where the backup files are located.
folder where the backup files are located.
You cannot back up or restore LDAP data and audio files at the same time.
CDBRTool must be run twice, once to back up or restore LDAP data and
once to back up or restore audio files. Permissable switch combinations are:
CDBRTool must be run twice, once to back up or restore LDAP data and
once to back up or restore audio files. Permissable switch combinations are:
■
/B /L
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/B /A
■
/R /L
■
/R /A