Cisco Cisco Web Security Appliance S170 사용자 가이드

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Cisco Advanced Web Security Reporting 6.0 Installation, Setup, and User Guide

Chapter 2 Filters and Dashboards

Troubleshooting

Timing of Data Availability

Troubleshooting

•

Advanced Web Security Reporting uses a set of files to populate menus. If experience problems with
the menus, verify that the necessary files are in the application’s look-ups folder, including:

–

malware_categories.csv

–

transaction_types.csv

–

url_categories.csv

•

The administrator can edit the list of URL categories visible within the application. When a category
appears within the access log, but is not present in the look-up file, Advanced Web Security
Reporting displays “Custom Category.”

•

Administrators can control the options available in the drop-down fields in the Web Tracking form.

•

The

departments.csv

is a file used as part of the role-based security functionality. This file may be

edited manually, or by configuring one of the role-discovery scripts (available in the application’s

bin

folder) as a scripted input. There is a script for both Linux and Windows.

–

Ensure the file exists in the application’s look-up folder.

–

If the Linux version is used, ensure the CLI command

ldapsearch

is installed and in the

application user’s path.

–

If the Windows version is used, “option explicit” may be commented out to reveal more specific
information regarding why and from where an error might have originated.

–

Verify the LDAP paths are syntactically correct.

–

Verify the bind service account name is correct.

–

Verify the correct bind password is entered.

–

Test connection to the remote machine over port 389.

–

Verify the correct attribute was configured for the member name.

–

Verify the correct attribute was used for group membership

–

Verify the correct attribute was configured for group name.

Range

Indexing Begins

Data Appears in Reports

Hour

Just past the hour

60-90 minutes after indexing begins

Day

After midnight daily

One day after indexing begins

Week

After midnight Saturday
(early Sunday morning)

One week after indexing begins

90 Days

After midnight of the 90th day. 90 days after indexing begins.

Custom: Less than hourly