Cisco Cisco IPCC Web Option 기술 참조

Cisco

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Contents

.......................................................................................... vii

................................................................................. 11

1.1 ACD Interface Requirements

................................................................ 12

1.2 Hardware and Software Requirements

............................................... 12

Software Versions ...................................................................... 12

Licensing .................................................................................... 13

1.3 Supported Unified ICM Features

.......................................................... 14

1.4 Features Not Supported

........................................................................ 14

ACD Configuration

................................................................. 15

2.1 4400 Restrictions

................................................................................... 16

Configuration Restrictions .......................................................... 16

Operational Restrictions ............................................................. 16

2.2 Setting the Switch for Packet Tracing

................................................. 17

Unified ICM Configuration

..................................................... 19

3.1 Alcatel 4400 Distribution Model

........................................................... 20

Entities and Definitions .............................................................. 20

3.2 Peripheral Configuration

...................................................................... 21

Peripheral Configuration Parameters ......................................... 21

3.3 Monitored Stations

................................................................................ 21

3.4 Peripheral Targets and Routes

............................................................ 21

3.5 Trunk Groups

......................................................................................... 22

..................................................................................................... 22

3.7 Services

.................................................................................................. 22