Cisco Cisco IPCC Web Option 설치 가이드
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Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)
Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground
Common Ground Upgrade Migration Tasks
b.
Confirm that the Logger databases are no more than 65-70% full
(30-35% free space). See
(30-35% free space). See
c.
Confirm that the HDS databases are no more than 50% full (50% free
space). See
space). See
d.
Ensure the C: drive has adequate space for operating system expansion,
temporary space, and ICM expansion on all the machines.
temporary space, and ICM expansion on all the machines.
Also ensure you have enough disk space where ever you intend to back
up your registry and ICM folder backups, as well as your database
backups. Check your database size and base the value for the required
disk space on this.
up your registry and ICM folder backups, as well as your database
backups. Check your database size and base the value for the required
disk space on this.
2.
3.
Notify the stakeholders of the upgrade schedule.
4.
Disable any automatic nightly backups.
5.
Make the Go/No Go decision to start the upgrade.
•
The Go/No Go decision is dependent upon the state of the system and the
environment.
environment.
6.
.
7.
.
8.
on all servers.
9.
(optional).
Note
If required, arrange with the appropriate resources to backup and restore
custom reports. In addition, schedule the appropriate resources to assess
custom CTI functionality after an upgrade.
custom reports. In addition, schedule the appropriate resources to assess
custom CTI functionality after an upgrade.
10.
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