Cisco Cisco IPCC Web Option 설치 가이드

Administration Tool. The associated route is
automatically created for you.

See the section "Creating an Import Rule" in
the Outbound Option Guide for Cisco Unified
Contact Center Enterprise & Hosted.

5. Configure an Import Rule using the
Outbound Option Import Rule tool.

See the section "Creating a Query Rule" in the
Outbound Option Guide for Cisco Unified
Contact Center Enterprise & Hosted.

6. Configure Query Rule(s) using the Outbound
Option Query Rule tool.

See the section "Creating a Campaign" in the
Outbound Option Guide for Cisco Unified
Contact Center Enterprise & Hosted.

7. Configure a Campaign using the Outbound
Option Import Rule tool.

See the Cisco IPCC Enterprise Web
Administration Tool online Help.

8. Create Call Types using the Contact
Management > Call Types page in the Web
Administration tool.

See the section "Setting up the Reservation
Script" in the Outbound Option Guide for Cisco
Unified Contact Center Enterprise & Hosted.

9. Configure the Reservation Script using
Internet Script Editor.

See the section "Setting up Outbound Transfer
to IVR" in the Outbound Option Guide for

10. Configure transfer to IVR scripts for AMD
and Abandon to IVR using Internet Script
Editor.

Cisco Unified Contact Center Enterprise &
Hosted.

See the section "Mapping Scripts and Call
Types and Dialed Numbers" in the Outbound

11. Map Scripts to Call Types and DNs using
Internet Script Editor.

Option Guide for Cisco Unified Contact Center
Enterprise & Hosted.

See the section "Setting up the Administrative
Script" in the Outbound Option Guide for Cisco
Unified Contact Center Enterprise & Hosted.

12. Configure the Administrative Script using
Internet Script Editor.

See the Cisco Unified Communications
Manager Administration Guide.

13. Configure CTI Route Points for Abandon
and AMD to IVR

See the Cisco IPCC Enterprise Web
Administration Tool online Help.

1. Create DN on the Agent Controller Routing
Client using the Contact Management >
Dialed Numbers page in the Web
Administration tool.

See the Cisco IPCC Enterprise Web
Administration Tool online Help.

2. Create DN for AMD on the Agent Controller
Routing Client using the Contact Management
> Dialed Numbers page in the Web
Administration tool.

See the Cisco IPCC Enterprise Web
Administration Tool online Help.

3. Create Skill Groups using the Agent
Management > Skill Groups page in the Web
Administration tool. The associated Route is
automatically created for you.

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)