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How to Set CTI Server Properties
Step 1
In the CTI Server Properties dialog box, check Production mode and Auto start at system
startup unless you are specifically told otherwise by your ICM support provider. This ensures
that the CallRouter can restart itself automatically if necessary.
startup unless you are specifically told otherwise by your ICM support provider. This ensures
that the CallRouter can restart itself automatically if necessary.
Note: However, set the Auto Start feature only after your ICM installation is otherwise complete.
The server may need to be rebooted a number of times during installation, and problems could
occur if the node starts before patches and/or databases are applied.
The server may need to be rebooted a number of times during installation, and problems could
occur if the node starts before patches and/or databases are applied.
Step 2
Check the Duplexed CTI Server option if you are configuring redundant CTI Server machines.
Step 3
In the CG (CTI Gateway) node properties section, the CG node ID must match the PG node ID
(for example, CG 1 and PG 1).
(for example, CG 1 and PG 1).
Step 4
The ICM system ID is the Device Management Protocol (DMP) number of the PG associated
with the CTI Gateway. Generally this is the same as the number associated with the CG ID in
step 3.
with the CTI Gateway. Generally this is the same as the number associated with the CG ID in
step 3.
Step 5
If the CTI Server will be duplexed, specify which Side you are installing: Side A or Side B. If
the CTI Server will be simplexed, choose Side A.
the CTI Server will be simplexed, choose Side A.
Step 6
Choose the local Drive on which you want to install the software.
Note: Be sure to note the drive you are using for future reference, since this information is
required when applying software patches.
required when applying software patches.
Step 7
Choose the Language from the list.
Step 8
Click Next.
Setup loads any current installation settings and then the CTI Server Component Properties
dialog box opens.
dialog box opens.
How to Set CTI Server Component Properties
Step 1
In the CTI Server Component Properties dialog box, Setup automatically generates a Client
Connection Port Number. You can use this value or change to a standard port number. Clients
use this port number to connect to the CTI Server.
Connection Port Number. You can use this value or change to a standard port number. Clients
use this port number to connect to the CTI Server.
If you have multiple nodes running on a single machine, each must use a different port number.
Step 2
If you want to require that an agent be logged into the client before the client receives events
from the CTI Server, check the Agent Login Required for Client Events box. This prevents
clients from accessing data for other agents.
from the CTI Server, check the Agent Login Required for Client Events box. This prevents
clients from accessing data for other agents.
Step 3
Click Next.
The CTI Server Network Interface Properties dialog box opens.
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
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CTI Server Setup
How to Install CTI Server