Cisco Cisco IP Contact Center Release 4.6.1 설치 가이드

Install the AW software on a node separate from other ICM software. The node can be located
on any LAN that has WAN access to the Central Controller.

You have two options when installing the Admin Workstation software:

•

Client (no Real-time Distributor)

•

Real-time Distributor

The following table summarizes the difference between Real-time Distributor and Client-only
Admin Workstations.

Standard

Standard

Full complement, depending on type

Full complement, depending on type

No

Yes

N/A

Cisco ICM Distributor

N/A

configlogger, histlogger, rtclient, rtdist, updateaw

N/A

schman, replication

Note: There must be at least one Distributor Admin Workstation at a site before a Client Admin
Workstation can be installed.

If you have more than one Admin Workstation on a single LAN, then only one of these machines
needs to receive the real-time feed—which contains real-time monitoring data—from the Central
Controller. That machine (a Distributor AW) acts as the real-time distributor and passes the
real-time data to other (Client) Admin Workstations at the site. If possible, configure two
machines at the site as real-time distributors: one as the primary and the other as the secondary
(backup) distributor.

Optionally, you can configure a real-time distributor AW to also act as a Historical Data Server
(HDS). The Logger then forwards historical data to a special database on the distributor. Admin
Workstations at the local site can then access historical data from the distributor rather than
from the central database. (If you intend to install and use WebView for historical reporting,
you must enable HDS on the distributor.)

Note: For a Historical Data Server, you must first install the Admin Workstation software
without the HDS option enabled. Then create the HDS database and run Setup locally to enable
the HDS.

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)