Cisco Cisco IP Contact Center Release 4.6.1 설치 가이드

Check CMS Node to enable the Configuration Management System node. This engine can
access the ICM configuration and manages connectivity and resources for applications, such
as the Cisco Web Collaboration (including Collaboration Server) option and Cisco E-Mail
Manager option, that connect to the ICM platform. This box is automatically checked if you
have checked Agent Re-skilling.

Check Internet Script Editor Server if you want to download the Internet Script Editor software.

For new installations, you must access a web page on the ICM distributor to download the
software. The Internet Script Editor software is a self-extracting archive that you must download
and run.

You must have write access to the chosen install directory, and to registry branch
HKEY_LOCAL_MACHINE.

Note: Refer to the ICM Scripting and Media Routing Guide for Cisco ICM/IPCC Enterprise
& Hosted Editions for more information on the Internet Script Editor.

Click Next.

The Real-time Distributor Properties dialog box opens.

How to Set Real-time Distributor Properties

In the Real-time Distributor Properties dialog box, enter the Admin site name and indicate if
this the Secondary distributor for the site (if it is the Primary distributor, leave the box
unchecked).

When naming AWs at the same site, use the same site name for all Distributor and Client AWs
at the site.

Indicate the Central controller preferred side, that is, indicate the side of the Central Controller
from which you prefer to receive real-time data.

This is important, for example, if the Admin Workstation is collocated with one side of the
Central Controller. You can prevent unnecessary traffic on the wide area network by choosing
the local side of the Central Controller as the preferred side.

If this is a simplexed system, the preferred side must be Central controller side A.

Check WebView Database if you want a WebView database to reside on this Admin
Workstation—refer to the WebView Installation and Administration Guide for Cisco ICM/IPCC
Enterprise & Hosted Editions for additional information.

Note: If you intend to install WebView on this Distributor AW machine; or if you intend to
install WebView on another machine, but configured to point to this Distributor AW machine;
then this Distributor AW machine must be HDS-enabled.

Check Historical Data Server if you intend to use the HDS.

ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)