Cisco Cisco IP Contact Center Release 4.6.2 기술 참조

Each row describes a change of state for an agent. By examining Agent State Trace rows you can trace 
all the state changes that have occurred for an agent.

The ICM software generates an Agent_State_Trace records for each agent for which tracing is enabled.

DateTime

The date and time at which the state change 
occurred.

smalldatetime

IE1, NOT NULL

SkillTargetID

Identifies the agent.

int

IE1, FK, NOT 
NULL

TimeZone

The time zone for the date and time. The value is the 
offset in minutes from GMT.

int

NOT NULL

MRDomainID

The identifier for the Media Routing Domain 
associated with the agent state change.

int

PK, FK NOT 
NULL

EventName

Code indicating the event that has occurred.

int

NOT NULL

ReasonCode

Code received from the peripheral indicating the 
reason for the state change.

int

NULL

SkillGroupSkillTargetID

Identifies the skill group the event is associated 
with.

int

NULL

AgentState

The new agent trace state:

0   =   Logged  Off
1   =   Logged  On
2   =   Not  Ready
3   =   Ready
4  =  Talking
5  =  Work Not Ready
6  =  Work Ready
7   =   Busy  Other
8   =   Reserved
9  =  Call Initiated
10  =  Call Held
11  =  Call Retrieved
12  =  Call Transferred
13  =  Call Conferenced
14  =  Unknown.

int

FK, NULL

ICRCallKey

A unique number generated at the PG. Values are 
reused after about 250 million calls.

int

NULL

PeripheralCallKey

Key assigned by the peripheral to the call associated 
with the event.

int

NULL

RecoveryKey

A value used internally by the ICM software to track 
virtual time.

float

AK1, NOT 
NULL

Direction

The direction for talking states. 

int

NULL