Cisco Cisco Administrative Workstation 기술 참조
2-208
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Service_Half_Hour Table
TimeZone
The time zone for the date and time. The value
is the offset in minutes from GMT.
is the offset in minutes from GMT.
int
PK, NOT NULL
CallsOutToHalf
Number of outbound calls placed by agents for
the service during the half-hour interval.
the service during the half-hour interval.
int
NULL
CallsTerminatedOtherToHalf
Number of calls handled by the service but not
otherwise accounted for during the half-hour
interval. These are calls that do not fit into the
criteria for handled, abandoned, or transferred
calls. They were terminated for other reasons,
which may include drop/no answer, forced busy,
or timed out.
otherwise accounted for during the half-hour
interval. These are calls that do not fit into the
criteria for handled, abandoned, or transferred
calls. They were terminated for other reasons,
which may include drop/no answer, forced busy,
or timed out.
int
NULL
CallsOfferedToHalf
Number of incoming calls plus internal calls
offered to the service during the half-hour
interval.
offered to the service during the half-hour
interval.
int
NULL
PeriphServiceLevelOfferToHalf
Number of offered calls used in the peripheral
service level calculation for the half-hour
interval.
service level calculation for the half-hour
interval.
int
NULL
CallsIncomingToHalf
Number of incoming calls to the service during
the half-hour interval. Incoming calls include
only Inbound ACD calls arriving on trunks (that
is, calls that are not internally generated).
the half-hour interval. Incoming calls include
only Inbound ACD calls arriving on trunks (that
is, calls that are not internally generated).
int
NULL
TransferInCallsToHalf
Number of calls transferred into the service
during the half-hour interval. This count
includes consultative transfers and blind
transfers to the service. The count is populated
in the database when the after-call work
associated with the call (if any) is finished.
during the half-hour interval. This count
includes consultative transfers and blind
transfers to the service. The count is populated
in the database when the after-call work
associated with the call (if any) is finished.
int
NULL
CallsHandledToHalf
Number of calls handled for the service during
the half-hour interval.
the half-hour interval.
int
NULL
TransferOutCallsToHalf
Number of calls transferred out of the service
during the half-hour interval. This count
includes consultative transfers and blind
transfers made from the service. The count is
populated in the database when the after-call
work associated with the call (if any) is finished.
during the half-hour interval. This count
includes consultative transfers and blind
transfers made from the service. The count is
populated in the database when the after-call
work associated with the call (if any) is finished.
int
NULL
CallsRoutedToHalf
Number of calls routed by the ICM software to
the service during the half-hour interval.
the service during the half-hour interval.
int
NULL
CallsAbandQToHalf
Number of calls abandoned in queue for the
service during the half-hour interval.
service during the half-hour interval.
int
NULL
PeriphServiceLevelToHalf
Peripheral service level during the half-hour
interval.
interval.
real
NULL
PeriphServiceLevelCallsToHalf
Number of calls to the service answered within
the service level, as counted by the peripheral,
during the half-hour interval.
the service level, as counted by the peripheral,
during the half-hour interval.
int
NULL
Table 2-170 Service_Half_Hour Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option