Cisco Cisco Computer Telephony Integration Option 8.5 문제 해결 가이드
Appendix A Troubleshooting Checklist
A-2
CTI OS Troubleshooting Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
7.
Use CILTest and verify whether the problem repeats. If the problem no longer
occurs using the CILTest, rule out the CTI OS Server as the source of the
problem.
occurs using the CILTest, rule out the CTI OS Server as the source of the
problem.
8.
Use CTI OS Desktop and verify whether the problem repeats. Using CTI OS
Desktops will help isolate the problem to the phone if the problem is
reproducible there.
Desktops will help isolate the problem to the phone if the problem is
reproducible there.
9.
Examine the CTI OS configuration registry.
10.
If the problem cannot be fixed onsite, collect all logs, version numbers and
submit them to TAC. Remember to include call flow and logs for OPC, PIM,
CTI Server, CTI OS Server Node, CTI Driver, CTI Client and JTAPI Gateway
(if working with IPCC) all your comments about the troubleshooting efforts
you made.
submit them to TAC. Remember to include call flow and logs for OPC, PIM,
CTI Server, CTI OS Server Node, CTI Driver, CTI Client and JTAPI Gateway
(if working with IPCC) all your comments about the troubleshooting efforts
you made.