Cisco Cisco Administrative Workstation 기술 참조

ACD Interface Requirements

136B

Dependencies and patches for the Swap feature support in
SoftPhones and HardPhones:

The following patches are required for Swap feature support on:

Aura Contact Center SCCS 5.0:



SU 05



SUS0501/02/03



NN_SCCS_5.0_DP_050302_S [mandatory]



NN_SCCS_5.0_DP_050301_S [optional]

NCCM 6.0:



SU03



SUS0301



PEP_030130_RU

Meridian Option11C switch with Release 25.40B:



MPLR18683



MPLR20429



MPLR19115

137B

Nortel CS1000 Succession 4.0 or 4.5:



MPLR20429



MPLR21764

138B

Enabling Swap Feature on Meridian PBX

The Swap feature must be enabled for the respective Agent sets at the
Meridian switch. The AHA (Automatic hold allowed) class of service
must be enabled for the respective Agent sets.
Following are the commands to be executed to enable this feature at the
Meridian switch.

1. Login to Meridian ACD

2. At the prompt enter

3. ld 20

REQ> PRT
> DNB
> 4001

4. Get the TN number (E.g. 5 0 00 0X)

5. Enable the feature for the TN

REQ > CHG (change)
TYPE > 2616 (Teleset type)
TN > 5 X (TN no. for the DN 4XXX)
ECHG yes