Avaya 4600 사용자 설명서

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Troubleshooting Guidelines
146 4600 Series IP Telephone LAN Administrator Guide
 
Password Error
 
CAUSE: An invalid PBX Registration password has been 
entered. 
RESOLUTION: Re-enter the password if entered 
incorrectly. If appropriate, verify proper password with 
respect to switch administration.
Registering...
 
(SIP only)
CAUSE: It is normal for this message to occasionally 
appear for a short time. If the message appears for an 
extended time period, the telephone is unable to register. 
RESOLUTION: Verify proper operation of the Registration 
Server(s) and the intervening network.
Registration Failed
 
(SIP only)
CAUSE: The registration process failed.
RESOLUTION: Verify the proper operation/administration 
of the Registration Server(s) and the intervening network.
Resource Error
 
CAUSE: The Avaya Media Server rejects the registration 
request.
RESOLUTION: Verify your Avaya Media Server 
administration to ensure the telephone’s proper IP 
address, extension, and password are being used.
Timeout Error
 
CAUSE: Protocol timeout error.
RESOLUTION: Retry. If failure continues, check network 
congestion, addresses, etc. to identify cause of timeout.
Unauthorized
(SIP only)
CAUSE: The Registration Server does not recognize the 
extension and password.
RESOLUTION: Reenter the correct extension and 
password. If the problem persists, contact the System 
Administrator. 
Undefined Error
 
CAUSE: An error has occurred without an identifiable 
cause.
RESOLUTION: Conduct self-test, restart the telephone, 
and if no other cause becomes evident, replace the 
telephone. 
Wrong Set Type
 
CAUSE: The Avaya Media Server does not recognize the 
set type.
RESOLUTION: Ensure that the Avaya Media Server is 
properly administered to expect the appropriate 
telephones for the IP address and extension.
Table 16: Possible Error Messages During Installation or Operation of 4600 Series IP 
Telephones  (continued)
Error Message
Cause/Resolution
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