Avaya ip office 3.2 2420 사용자 설명서

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Call-Handling Features
Issue 3 November 2004
17
 
In addition, the following icons are displayed in certain feature-specific applications.
Call-Handling Features
The procedures in this section assume that you are performing call handling with the Home 
screen displayed on the 2420 telephone. In addition to common procedures provided in this 
section, see the Overview for the Avaya Communication Manager Software (555-233-767) for 
alternate procedures. 
Answer a call
When a call arrives at your 2420 telephone, you hear a ringing tone, and a blinking bell icon 
appears on the associated call appearance. In addition, call identification information appears. 
See 
on page 15 for more information. 
To answer an incoming call
Perform one of the following:
If you are not active on another call, answer the call using your handset, headset, or 
speakerphone. See 
on page 19 for more information about your 
speakerphone.
If you are active on a call already, place the active call on hold, and then answer the 
incoming call. See 
on page 18 to place a call on hold.
If the call appearance for the ringing call is not displayed on the current Home screen 
page, use 
 and 
 to cycle through the pages. Use 
 to return to page 1 of the 
Home screen. When you locate the call appearance for the ringing call, press the 
corresponding call appearance button. 
Status Icons for Feature-Specific Applications
Icon
Definition
Feature 
status
Used by the Call Center Q Time 
feature.
Feature 
status
Used by the Call Center Aux Work 
feature.
Feature 
status
Used by the Call Center Service 
Observing feature.