HP designjet l65500 서비스 매뉴얼

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Troubleshooting

1.

Check the setting of the proxy of the internet explorer of the IPS PC.

a.

In Internet Explorer select Tools>Internet options>LAN Settings.

b.

Check ‘By-pass proxy server for local addesses’.

2.

Check the IP address is correct and there is no conflict with another.

a.

From the IPS PC, Start -> Accessories -> Command prompt

b.

Type ‘ping <ip address>’. The ip address of the PC can be seen on the small front panel or on 

the IPS Application>preferences>

c.

If there is a conflict with the IP address the command prompt will display ‘program timeout’. Try 

turning off the printer and performing again the ‘ping’. If there is an answer, this would indicate 

another device using the IP address. Contact the network administrator.

d.

If there is no conflict the command prompt will display ‘Reply from <ip of the printer>: 

bytes=32 time<1ms TTL=128’.

3.

Run from service menu: 1. Service Utilities menu>1.2. electrical System Menu>1.2.4 Input/Output 

Logs, check that there is no error reported, no need to redo the step 2.1 at the end of this test. 

 'Automaticaly detect settings' can be unchecked (mandatory to use the callme@hp).