HP designjet l65500 서비스 매뉴얼

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Troubleshooting

Do not take into account the USB part (there is no supported USB connection to IPS PC / RIP. 

The Network statistic can show intermittent LAN connection issues, in case of high number of errors 

for example. 

If there is a need of the service plot only: from IPS 4.0.1 or higher, when displaying the service plot from 

the IPS (printer -> service information), a copy of the service plot is also placed on the desktop, under 

service information directory. Send the up to date file to HP.

Use the program HPInfoRetriever tool to collect the service plot and the main internal files from the printer 

(refer to chapter 3.4.2, in this case, within option, the item ‘Collect only the Printer information file’ has 

to be unchecked. => 2 files are transferred:

The program HP InfoRetriever tool, from the IPS version 4.1.4, is available in the IPS PC and 

just needs to be installed (available under C:\Users\<windows login>\Documents\HP 

IPS\HPInfoRetrieverInstaller, to install it, run the program setup.exe.

and