HP designjet l65500 서비스 매뉴얼

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Troubleshooting

The HP Designjet L65500 Printer automatically detects problems with the printer system. Whenever a 

problem is detected, the Front Panel shows a system error code that allows you to identify the failing 

functionality and to proceed with the appropriate troubleshooting procedure.

Nearly every possible problem with the printer will be automatically detected for troubleshooting using 

the system error code. Use the following list of system error codes to locate a description and the 

procedures needed to further diagnose and resolve the problem.

If you have an error code which is not documented in this Service Manual or you have an error which 

you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. 

When reporting the error, have the following information ready:

•

Model and Serial Number of the printer.

•

Which firmware revision the printer is using (Note below). Check firmware in Utilities / Statistics / 

Code rev.

•

The complete error number.

•

The Service Configuration Print.

•

The Current configuration sheet.

•

Which software application the customer is using (name, version, etc.)

System error codes result when the printer automatically detects a problem, and are used to make 

troubleshooting easy.

System Error Codes display on the Front Panel (but can also be seen on the Information Page) and are 

expressed using the XX.YZ. or XX.n:YZ.m formats.

•

XX: Service Part/Subsystem where the failure has been detected.

•

n: Service Part Index (if more than one used in the product) - Optional
•

e.g. Identify the Ink Supply (color and number).

•

Y: Who should perform the action (1 digit) - (0 for User or 1 for Service Engineer).

•

Z: Action to perform (1 digit).

•

m: additional actions/information to consider (1 digit) - Optional.
•

e.g. Non-authorized ink was detected, PM was triggered or Printhead in/out of Warranty.

The YZ portion of the error code tells you the recovery action, if any, and who is allowed to perform the 

recovery action. 

Some of the error codes are continuable, which means you can press Enter on the Front Panel and 

continue working with the printer. Non-continuable error codes do not allow you to continue working with 

the printer. 

When reporting the System Error Code, make sure that you supply the full Error Code 

and the firmware version. 

Even though the customer can continue working with a Continuable Error Code, an 

on-site visit should still be planned to troubleshoot the problem.