HP kayak xu800 사용자 설명서

You can learn more about HP service and support from the support 
Web site:

.

Collecting Information Before Contacting HP Support

It is recommended that before contacting HP Support you note down 
some of the information mentioned below. This will help HP support 
deal with your problem quickly and efficiently.

Model number 

See label on the right side of your PC.

Serial number

See label on the right side of your PC. 

RAM 

•

Number of megabytes installed

•

HP RAM or RAM from another 
manufacturer

RAM 

•

There may be some compatibility problems with non-HP RAM. The amount of RAM is 
displayed on the LCD status panel System Info “Sys Info” menu.

•

There may be some compatibility problems with non-HP RAM. 

•

HP supports and recommends only HP memory modules.

Write down a brief description of the problem

Frequency 

How often has the problem occurred?

Run OK?

How long has the PC been running normally?

Recent changes to the PC

Have there been any recent changes made to the PC?

Which BIOS version is used?

The BIOS version is displayed in the Setup program main menu, accessed by pressing 

 

during start-up. 

Any BIOS parameter changes?

Did the problem occur after changes were made to the BIOS using the Setup program?

Make a list of slots and interrupts used by 
additional cards (for example, LAN, sound 
and SCSI)

Are you using the original operating 
system software that came preloaded on 
your PC?

If not, what is the operating system 
version?

Select Settings ➪ Control Panel from the Start menu, then click on the System icon. The 

Any operating system-generated error 
messages?

Please note down exact text of error message.

Any errors during boot (Power-On-Self-
Test)?
This test checks all installed components.

Any POST errors will be displayed on your monitor screen or signalled by beep codes.

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