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Troubleshooting
6-2
Appendix
6
Troubleshooting
This section describes how to resolve basic network printing problems.
Detailed information concerning the machine cannot be set or browsed using a web browser 
(Remote UI).
Cause  
The IP addresses of computers on which the web browser (Remote UI) is used 
are not allowed in the IP Address Range Settings menu in the Remote UI.
Remedy
If the IP address range settings in the Remote UI do not permit the IP address 
of a computer on which a web browser (Remote UI) is used, you cannot set the 
machine setting items or browse information on the machine.
Check the IP address range settings in the Remote UI. (See Chapter 2, 
"Remote UI Functions," in the Remote UI Guide.
Unable to Print from a TCP/IP Network
Cause 1
The machine and cable are not properly connected.
Remedy
After checking the following connections, restart the machine.
Check that the machine is connected to the network using the proper cable. 
(See Chapter 1, "Before You Start Using This Machine," in the PCL Printer 
Guide
.)
Cause 2
TCP/IP network is not properly set up.
Remedy
Confirm that the IP addresses are properly set up. Check if the IP addresses 
were set using DHCP, BOOTP, or RARP, and then confirm that they are 
operating.
Cause 3
The computer that is printing is not properly set up.
Remedy
Check the following:
Confirm that the proper printer driver is installed. Check if you are printing 
from Windows 95/98/Me, each computer must have a printer driver installed. 
For instructions on installing printer drivers, see Chapter 1, "Before You Start 
Using This Machine," in the PCL Driver Guide.
Confirm that the correct printer is set as the output destination for the 
computer that is printing. Check the output destination for the Printer in the 
Control Panel or Print Manager.