Zebra CRD5500-401EES 사용자 설명서
Template #: SP-10875-72 rev. M
Motorola Solutions Confidential Restricted
Page 4 of 5
PMB2120 REV A PRP85797
4a. Service and Support: End of Service Life Policy
Motorola Solutions, Inc. (“Motorola”) will provide service and support for products manufactured by Motorola
Solutions for a period of five (5) years, commencing on the last day of the product’s final shipment.
Motorola Solutions will make reasonable, commercial attempts to continue to repair products beyond the
five-year period at Motorola Solution’s option:
Solutions for a period of five (5) years, commencing on the last day of the product’s final shipment.
Motorola Solutions will make reasonable, commercial attempts to continue to repair products beyond the
five-year period at Motorola Solution’s option:
• To meet contract commitments
• Where a significant commercial requirement is identified
• Where Motorola Solutions judges that there is sufficient commercial reason to warrant continuance of
repair and support
Should technology used in the product become discontinued, obsolete, or no longer available in the public
domain, making parts or assemblies no longer available for these reasons, Motorola Solutions at its
discretion will evaluate the impact and if significant, consider the feasibility and economics of a design
change to enable continued repair.
The End of Service Life period may be changed at Motorola Solution’s sole discretion.
4b. Service and Support: Software End of Service Life Policy
For software applications that have been announced End of Sale (EOS), conclusion of support for these
products follows a defined timeline beginning from the product End of Sale announcement (the “EOS
Announcement”). For those customers with products covered by an Enterprise Mobility Services agreement
(the “Support Contract”) at the time of the EOS Announcement, the software maintenance portion of their
Support Contract, as defined in the Service Description Document applicable to the product being EOS (the
“Software Maintenance”), will continue for up to twelve (12) months from the EOS Announcement date.
Motorola Solutions reserves the right, at its sole discretion, to end such Software Maintenance earlier than
this date should conditions warrant.
For customers with products covered by a Support Contract at the time of the EOS Announcement,
Technical Support, defined as telephone and e-mail support through Motorola Solution’s Global Customer
Support Center, continues through the completion of the customer’s software Support Contract, regardless
of the availability of Software Maintenance on the EOS software product.
Customers with products covered by a Support Contract that are not using the most current release of the
applicable software product on the EOS Announcement date may update to the most current release after
the EOS Announcement, subject to this Statement and the terms of the Service Description Document
applicable to customer’s Support Contract.
As of the software product EOS Announcement date, any existing multi-year Support Contracts for that
product will no longer be available. New customers may purchase any existing multi-year contracts up to and
including the EOS effective date. Any request for a multi-year software Support Contract for an existing
customer must be approved by both Motorola Solution’s Solutions Services and the applicable Product
organization(s).
As of the EOS Announcement date, only annual Support Contracts and one-year renewal Support Contracts
will be available without a special approval, as indicated above. Availability of Software Maintenance will be
as described above. Technical Support, as described above, will continue up until the conclusion of the
customer’s Support Contract.
products follows a defined timeline beginning from the product End of Sale announcement (the “EOS
Announcement”). For those customers with products covered by an Enterprise Mobility Services agreement
(the “Support Contract”) at the time of the EOS Announcement, the software maintenance portion of their
Support Contract, as defined in the Service Description Document applicable to the product being EOS (the
“Software Maintenance”), will continue for up to twelve (12) months from the EOS Announcement date.
Motorola Solutions reserves the right, at its sole discretion, to end such Software Maintenance earlier than
this date should conditions warrant.
For customers with products covered by a Support Contract at the time of the EOS Announcement,
Technical Support, defined as telephone and e-mail support through Motorola Solution’s Global Customer
Support Center, continues through the completion of the customer’s software Support Contract, regardless
of the availability of Software Maintenance on the EOS software product.
Customers with products covered by a Support Contract that are not using the most current release of the
applicable software product on the EOS Announcement date may update to the most current release after
the EOS Announcement, subject to this Statement and the terms of the Service Description Document
applicable to customer’s Support Contract.
As of the software product EOS Announcement date, any existing multi-year Support Contracts for that
product will no longer be available. New customers may purchase any existing multi-year contracts up to and
including the EOS effective date. Any request for a multi-year software Support Contract for an existing
customer must be approved by both Motorola Solution’s Solutions Services and the applicable Product
organization(s).
As of the EOS Announcement date, only annual Support Contracts and one-year renewal Support Contracts
will be available without a special approval, as indicated above. Availability of Software Maintenance will be
as described above. Technical Support, as described above, will continue up until the conclusion of the
customer’s Support Contract.