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My appliance does not work  
Check:
●  water and power supplies and the fuse.
●  if the door is closed properly.
●  have you selected a delayed start?
It will not load water
Check:
●  it is plugged in and switched on.
●  if the door is closed properly.
●  the water supply taps are turned on.
●  the fill hoses are connected correctly and 
are not kinked.
After having checked the points listed above,
turn off the appliance, re-select the program
and then switch the appliance on.
It loads and discharges continually
Check:
●  the drainage hose is positioned correctly 
ie. not too low creating a syphoning effect.
It vibrates when spinning
Check:
●  it has been properly unpacked, have the 
transit bolts been removed?
●  machine is level.
●  if it is knocking against the unit.
There is water on the floor 
Check:
●  the water supply pipe connectors are 
tight).
●  the end of the drainage pipe has not 
moved out of position.
It does not empty 
Check:
●  the drainage pipe is not kinked or trapped.
Poor wash
Check:
●  that you selected the correct wash         
temperature.
The Programme Selection knob
keeps turning
●  wait a few minutes for the drum to empty 
- switch off, select one of the ● symbols 
(Stop/Reset), then switch back on.
It will not drain water or spin
Check:
●  if the selected programme includes 
draining, some require manual draining 
selection.
●  is Rinse Hold selected, this function will 
hold laundry in the water until spin / 
draining is set manually.
●  is the drainage hose bent / squashed.
No spin
Check:
●  if the Spin Selection knob has been set to 
No Spin (Washing Machine only).
● You have an unbalanced load, the laundry 
is not evenly distributed inside the drum.
Open the door, rearrange the wash load by
hand and run a spin only programme.
Too many suds form in the drum
and it comes out of the drawer
Check:
●  you are using detergent suitable for     
automatic washing and not washing by 
hand.
●  you have not exceeded the detergent  
manufacturers recommended dosage.
Fabric Conditioner remains in the
dispenser or there is too much
water left there
Check:
●  the syphons are not clogged up, clean the 
dispenser drawer if necessary.
The laundry will not dry
(Washer Dryer only)
Check:
●  the cold water tap is open.
●  the load of laundry is not too large.
●  the selected drying time is sufficient.
●  have you selected a delayed start?
If there is still a problem contact Hotpoint
Service (see KEY CONTACTS back cover).
Troubleshooting...
21
Remember you may be
charged  for a service
call if a problem with
your appliance is caused
by incorrect installation
or misuse.
General
Maintenance...
● Maintenance of internal parts:
In the interest of hygiene (eg.
to prevent mould):
- every month or so, clean the 
plastic and rubber parts around
the tub access using a slightly 
chlorinated product.
Rinse thoroughly.
- do a wash cycle at 90˚ at least 
once a month.
● Periodic Checks:
You should check the condition 
of the water inlet and the drain 
hoses. If you find any splits,
however minor, do not hesitate 
to replace them, call our Genuine
Parts & Accessories Hotline, see 
back cover for details.
Incidents may occasionally occur when you are using your appliance, if so, check the
following points: