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ION® Digital Camera User Guide
www.ion-camera.com
45
ION® Digital Camera User Guide
www.ion-camera.com
14. Troubleshooting
The troubleshooting guide is designed to help you.  If problems continue, 
please contact your local customer support hot-line.  See your registration 
card for helpline contact details.
For Windows® Users: 
PC
My  CD  Installation  wizard  does 
not work.
Symptom
Problem
Solution
I  receive  an  error  message  when  I 
am  installing the ION®  Digital Camera 
Driver. 
All  the  images  I  have  taken  do  not 
appear on the ION® Digital Camera. 
LCD display is flashing.
I cannot run the ION® Digital Camera.
I  hear  a  low  “beep”  when  trying  to 
take an image.
Shut  down  all  other  applications  and  attempt  to  re-
install the driver, or download the updated driver from 
www.ION-camera.com and install the updated driver.
Check  the  USB  controller  in  your  BIOS  if  they  are 
activated.  If these does not work contact your national 
Customer Support representative.
Upload all images to your PC as soon as possible. (please 
refer to Battery Guidance section in User’s Manual.)
If you need to change batteries, and retain the images 
in your ION® Digital Camera’s memory, ensure you are 
connected to a PC which is turned on via the USB cable, 
which  will  then  draw  power  from  the  PC  whilst  you 
insert fresh batteries.
Check all cables connections are secured.
Upload saved images immediately, then replace battery.
Take your images in better light condition.
Check your lens cover is open.
If you have any other camera installed on your computer, 
remove  the  camera  and  it’s  driver  completely  from 
your  system  to  avoid  conflict  with  another  camera  or 
capture device.
ION®  Digital  Camera  Driver  does 
not load.
You have lost power to your ION® Digital Camera by either:
Insufficient battery power
Battery  power  is  too  low  to  continue 
taking images.
Connection failure
Removing  the  battery  without  being 
connected  to  your  PC  (turned  on)  via 
the USB cable.
Conflict  with  another  camera  driver 
capture device.
Insufficient light.
The  auto  installation  file  is  switched 
to off.
or
The CD ROM is disconnected.
Make  sure  you  slide  the  lens  cover  to  the  desired 
position.
Lost corner of images.
Black  corner  appears  on  the  images 
taken.
Go  to  the  computer  desktop.  Right  click  on  “My 
Computer”.    Click  “Properties”.  Select  “Device 
Manager”.  Double  click  on  “CD-ROM”,  double  click 
on  “CD-R”  (normally  the  manufacturer’s  name).  Click 
on  “Settings”.  Ensure  “Auto  insert  notification”  is 
ticked  and  the  “disconnect”  is  ticked.    If  you  change 
the  settings  the  computer  will  ask  you  to  restart  your 
PC.  Click “Yes”.
I cannot upload images to the PC