Elo Touch Solutions Inc. ESY22I1 사용자 설명서
User Manual: i-Series Interactive Signage
SW602242 Rev A, Page 23 of 31
Chapter 6: Technical Support
If you are experiencing trouble with your i-Series system, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer
Service.
If the problem persists, please contact your local dealer or contact Elo Touch Solutions Customer
Service.
Solutions to Common Problems
Problem
Suggested Troubleshooting
The i-Series system does not respond
when turning on the system.
when turning on the system.
Disconnect the AC power cable and verify that the
i-Series system is properly installed. Reconnect
the AC power cable.
i-Series system is properly installed. Reconnect
the AC power cable.
Monitor display is blank.
If the Power Status LED is blinking, the monitor or
i-Series system may be in SLEEP mode. Press
any key / move the mouse / touch the touchscreen
to see if the image reappears.
i-Series system may be in SLEEP mode. Press
any key / move the mouse / touch the touchscreen
to see if the image reappears.
To keep the system performing at an optimum level, follow the steps below:
Usage duty cycle:
18 hours on per 24 hours
18 hours on per 24 hours
Elo recommends using the Content Management System or O/S scheduling settings to
manage duty cycle. This will enable power savings and trouble free operation throughout the
life of the monitor.
manage duty cycle. This will enable power savings and trouble free operation throughout the
life of the monitor.
Technical Assistance
Visit www.elotouch.com/go/websupport for online self-help.
Visit www.elotouch.com/go/contactsupport for technical support.
See this user manuals last page for worldwide technical support phone numbers.
Visit www.elotouch.com/go/contactsupport for technical support.
See this user manuals last page for worldwide technical support phone numbers.